Terms of Service

These Terms of Service ("Terms") are a binding contract between you and Crowdify Pty Ltd (ABN 47 692 719 305) ("Crowdify", "we", "us", "our"). They govern your use of the Crowdify website, mobile applications, and related services (the "Platform").

By creating an account, accessing, or using the Platform, you agree to these Terms, our Privacy Policy, our Refund Policy, our Acceptable Use Policy, and any other policy referenced or made available through the Platform. If you do not agree, you must not use the Platform.

These Terms incorporate by reference:
• the Crowdify Privacy Policy
• the Crowdify Refund Policy
• the Crowdify Acceptable Use Policy
• the Crowdify Organiser Agreement (where you list, host, or operate an event)
• the Crowdify Payout Policy (where you receive funds)
• the Stripe Services Agreement and Stripe Connected Account Agreement (where you receive payouts via Stripe Connect)

Where there is any conflict between these Terms and a specific incorporated policy, the specific policy prevails in respect of the subject matter it covers.

"Account" — a Crowdify user account.
"Attendee" — a User who registers for, contributes to, or purchases a ticket to an Event.
"Connected Account" — a Stripe Connect Express account held by an Organiser or other recipient of payouts.
"Crowdfunded Event" — an Event where ticket purchases are pre-authorised and only charged if the Organiser's funding goal is reached by the funding deadline.
"Event" — a real-world or in-person event listed on the Platform by an Organiser.
"Free Event" — an Event with no ticket price (RSVP only).
"Organiser" — a User who creates, lists, hosts, or operates an Event on the Platform.
"Platform" — the Crowdify website, mobile applications, and related services.
"Stripe" — Stripe Payments Australia Pty Ltd (ABN 88 600 314 140), holder of Australian Financial Services Licence No. 500105, the regulated payment service provider.
"Ticketed Event" — an Event where ticket purchases are charged at the time of purchase, with payout to the Organiser after the event ends.
"User", "you" — any person who accesses or uses the Platform, including Attendees and Organisers.

Crowdify is a technology platform that allows Organisers to list Events, accept ticket purchases or contributions, and communicate with Attendees. Crowdify also offers a community feature, a vendor marketplace, and related tools.

Crowdify is not:
• the organiser, host, promoter, venue, or operator of any Event listed on the Platform
• a payment service, deposit-taking institution, or financial product issuer (payment services are provided by Stripe under AFSL 500105)
• a crowd-sourced funding intermediary under Part 6D.3A of the Corporations Act 2001 (Cth) — contributions to Crowdfunded Events purchase Event attendance, not securities, units, or any financial product
• a guarantor of Event delivery, Event quality, Organiser conduct, or Attendee conduct

Each Event listed on the Platform is created, operated, and delivered solely by the Organiser of that Event. The contract for the Event itself is between the Organiser and the Attendee. Crowdify is not a party to that contract.

To use the Platform you must:
• be at least 18 years of age
• have the legal capacity to enter into a binding contract under Australian law
• if acting for a business, partnership, association, or other entity, have authority to bind that entity
• not be barred from receiving services under any applicable law or sanctions regime

Certain Events may impose additional age, identity, residency, or other eligibility requirements. You are responsible for meeting any such requirements before purchasing a ticket or attending.

Crowdify is intended for users in Australia. The Platform is not directed at, marketed to, or designed for users in the European Union, United Kingdom, or any other jurisdiction. Where individual users from those jurisdictions access the Platform, we will respond to lawful data-rights requests as a courtesy (see Privacy Policy), but the Platform is not held out as compliant with the GDPR, UK GDPR, or any non-Australian regulatory regime.

When you create an Account:
• you must provide accurate, current, and complete information
• you must keep your contact details up to date
• you are responsible for all activity on your Account, including any actions taken by anyone who accesses it
• you must keep your password and authentication credentials secure and not share them
• you must notify us immediately at hello@crowdify.com.au if you suspect unauthorised access

By signing up, you confirm that you have read and agree to these Terms and the Privacy Policy. Where the signup interface displays a separate checkbox for marketing communications, you consent to marketing only if you tick that checkbox.

We may refuse to register, suspend, or terminate an Account at our discretion where we reasonably believe an Account is being misused, holds inaccurate information, or has otherwise breached these Terms.

Crowdify supports three Event types. Each has a different payment flow. The full mechanics, refund pathway, and timing are set out in the Refund Policy and Payout Policy.

Free Events — RSVP only. No card is taken. No charge ever occurs.

Crowdfunded Events — Your card is pre-authorised (a temporary hold is placed) at the time of purchase. The hold is released automatically and no money moves if the Event does not reach its funding goal by the funding deadline. If the goal is reached, your card is charged and the Event proceeds. Pre-authorisation holds typically last up to 7 days under card scheme rules.

Ticketed Events — Your card is charged at the time of purchase. The Organiser receives funds 24 hours after the Event ends, subject to verification checks.

For all paid Events, Crowdify is the merchant of record for the payment transaction. Card statements will display "CROWDIFY" or a Crowdify-prefixed descriptor. Customer support for payment-related issues is handled by Crowdify; Event-delivery issues are the responsibility of the Organiser (see section 11).

Payment processing on the Platform is provided by Stripe Payments Australia Pty Ltd (AFSL 500105). Crowdify does not collect or store full card numbers, CVVs, or bank account details — card data is collected directly by Stripe via Stripe Elements / Stripe Checkout. Stripe is PCI-DSS Level 1 certified.

For paid Events, Crowdify charges a 12% platform fee on the gross ticket revenue, plus Stripe's published processing fee (currently 1.75% + A$0.30 per transaction for domestic Australian cards, higher for international cards). Where required, the GST status of these fees will be disclosed; Crowdify is currently not registered for GST, and the 12% is a flat service fee with no GST component until such registration occurs (this will be updated as the registration status changes).

By making a payment or receiving a payout through the Platform, you also agree to:
• the Stripe Services Agreement (https://stripe.com/au/legal/ssa)
• the Stripe Connected Account Agreement, where applicable (https://stripe.com/au/legal/connect-account)

Stripe operates under its own privacy policy (https://stripe.com/privacy) and its Combined Financial Services Guide and Product Disclosure Statement (https://stripe.com/au/legal).

Crowdify does not provide, and is not licensed to provide, any financial product, financial service, payment service, or deposit-taking service. Crowdify does not give financial advice.

When you contribute to a Crowdfunded Event, the following occurs:

1. We request a pre-authorisation on your card via Stripe. This places a temporary hold on the contribution amount but does not charge your card. The hold typically reduces your available credit while it remains in place.
2. If the Event reaches its funding goal by the deadline, we capture the held amount. This is when your card is actually charged. The funding deadline appears on the Event listing.
3. If the Event does not reach its funding goal by the deadline, the hold is released automatically and no money moves. You take no action.
4. Pre-authorisation holds last up to 7 days under card scheme rules. If a capture is attempted after the hold has expired, the capture may fail. Where this happens, we will not re-charge you without your explicit consent to retry payment.

You may release a pre-authorisation before the deadline by cancelling your contribution through your Account, subject to the Refund Policy.

You agree to use the Platform only for lawful purposes. The Crowdify Acceptable Use Policy sets out the full list of prohibited content and conduct, and is incorporated by reference into these Terms.

In summary, you must not:
• use the Platform for any illegal, fraudulent, deceptive, or harmful purpose
• post or transmit content that is misleading, defamatory, obscene, hateful, harassing, or that infringes any third-party right (including intellectual property and privacy rights)
• impersonate any person or misrepresent your affiliation
• scrape, reverse-engineer, decompile, disrupt, overload, probe, or attempt to gain unauthorised access to the Platform
• circumvent or attempt to circumvent any access control, payment, or anti-fraud measure
• sell, transfer, resell, swap, or share a ticket otherwise than through the Crowdify resale mechanism described in the Refund Policy
• list, host, or accept payments for any business, content, or activity prohibited under the Stripe Restricted Businesses list (https://stripe.com/legal/restricted-businesses), which is incorporated by reference and updated by Stripe from time to time

A material breach of the Acceptable Use Policy may result in Event removal, Account suspension or termination, withholding or reversal of payouts, and reporting to authorities.

Tickets purchased on the Platform may only be re-listed, transferred, or shared via the Crowdify resale mechanism. The mechanism limits re-listing to the original ticket price; the seller receives a refund of the original ticket price less applicable platform and processing fees once the ticket is successfully transferred.

Tickets sold, transferred, listed, advertised, or shared outside the Platform may be cancelled without refund. This rule protects all Users from scams, duplicate tickets, and breaches of state anti-scalping legislation.

Australian state and territory anti-scalping laws cap ticket resale prices for many events. These include the New South Wales Fair Trading Act 1987 (Pt 4A, ss 58D–58F), the Major Events Act 2009 (Vic), the Major Sports Facilities Act 2001 (Qld), the Major Events Act 2013 (SA), and the Major Events Act 2014 (ACT). Crowdify's "original price only" resale rule is designed to be compliant in every Australian state and territory, regardless of whether an Event is a "declared" or "major" event for the purposes of any of those Acts.

You warrant that you will not list any Crowdify ticket on any third-party resale site, social media marketplace, or other channel above the original ticket price, except where expressly permitted by law and by the Organiser.

If you create, list, host, or operate an Event on the Platform, you are an "Organiser" and the Organiser Agreement applies to you in addition to these Terms.

In summary, Organisers are solely responsible for:
• the accuracy of all Event information (date, time, venue, pricing, capacity, age limits, accessibility, refund policy)
• obtaining all permits, licences, insurances, and other approvals required by law for the Event (including liquor licences, food licences, public liability insurance, music licences such as APRA AMCOS and PPCA, council event permits, WHS compliance, and crowd safety arrangements)
• complying with all applicable laws (including the Australian Consumer Law, state and territory liquor and food safety laws, and the Spam Act 2003 (Cth) in respect of any marketing the Organiser sends to Attendees)
• delivering the Event as described in the Event listing
• managing Attendee enquiries, refund requests, complaints, disputes, injuries, and other claims arising at or from the Event
• issuing refunds where required by law or by the Organiser's own published terms after funds have been released to the Organiser

Crowdify is not a co-organiser, partner, agent, or representative of any Organiser.

If you purchase or register for a ticket, you acknowledge that:
• the ticket forms a contract between you and the Organiser of the Event for the supply of the Event itself; Crowdify supplies the booking, payment, and platform services
• you are responsible for reviewing the Event details, refund policy, age limits, and any other restrictions before purchasing
• you must comply with the Organiser's reasonable conduct rules and the venue's reasonable rules while at the Event
• attendance is at your own risk, subject to your non-excludable rights under the Australian Consumer Law and any other applicable law
• you must not bring or supply unlawful items, engage in unlawful conduct, or behave in a way likely to cause injury to yourself or others at the Event

The Refund Policy sets out the full refund and cancellation pathway for each Event type. In summary:

• Free Events — RSVP only; no money is taken or refunded.
• Crowdfunded Events that do not reach their funding goal — all pre-authorisation holds are released automatically. No money moves.
• Crowdfunded Events that reach their funding goal — once cards are charged, the ticket becomes non-refundable from Crowdify. The Attendee's only direct routes are (i) re-listing the ticket through Crowdify's resale mechanism, or (ii) transferring it privately to a named friend via Crowdify.
• Ticketed Events — once the card is charged, the ticket becomes non-refundable from Crowdify. The same re-list / private transfer options apply.
• Cancellation of any Crowdfunded Event after the funding goal has been reached but before payout — Crowdify will refund all Attendees automatically.
• Cancellation of any Event after payout — the Organiser is responsible for refunding all Attendees within 14 days. Crowdify may deduct outstanding refund amounts from future payouts or pursue recovery.

Nothing in these Terms or in the Refund Policy excludes, restricts, or modifies any right or remedy that the Australian Consumer Law gives you and that cannot lawfully be excluded. If an Event is cancelled, is materially different from what was advertised, or is not supplied with due care and skill, you may be entitled to a refund, repair, or replacement under the Australian Consumer Law. The Refund Policy sets out the pathway to pursue those rights.

If you believe a charge is wrong, you must contact Crowdify support (hello@crowdify.com.au) before disputing the charge with your bank. Most disputes are resolvable directly with us within a few business days.

Where you initiate a chargeback through your card issuer, Stripe and the card network handle the dispute under their rules. Crowdify will respond to the chargeback on its own behalf and on behalf of the Organiser where applicable, may recover the disputed amount plus a chargeback fee from the Organiser, and may withhold funds pending the outcome.

A chargeback that is later determined to be invalid (for example, where the Event was delivered as described and the dispute was an attempt to obtain a free service) may result in Account suspension.

Crowdify provides a community feature that allows Users to create groups, post, comment, message, and (where the community admin has enabled it) charge a one-time or recurring membership fee.

Where you join a paid community:
• your subscription will be processed by Stripe and your access continues for the period you have paid for
• recurring subscriptions automatically renew at the end of each billing period unless cancelled; you may cancel at any time through your Account and will continue to have access for the remainder of the period paid; no pro-rata refund is provided for the unused portion of a current billing period
• community admins are independent third parties and are responsible for the content, conduct, and any membership benefits of their community
• Crowdify may remove communities or community content that breaches these Terms or the Acceptable Use Policy

Direct messages and community posts are User-generated content. Crowdify does not pre-screen community posts or direct messages but may remove them on report under the moderation procedure set out in section 17.

Crowdify operates a vendor marketplace where service providers ("Vendors") may list services that Organisers may book. Vendor-specific terms are being developed and will be published as a separate Vendor Agreement before bookings are operated at scale. Until those terms are published, Vendors and Organisers using the vendor marketplace do so on an informal-introduction basis only, with payment, contract terms, cancellation rights, and dispute resolution between them governed by their own direct agreement and by general law (including the Australian Consumer Law).

The Platform contains User-generated content (Event listings, community posts, comments, direct messages, profile content, and similar). Crowdify operates a reactive moderation model:
• Event listings are reviewed by Crowdify staff before being made publicly visible.
• Community posts, comments, and direct messages are not pre-screened.
• All User-generated content may be reported by any User by using the in-app report function or by emailing hello@crowdify.com.au.

Crowdify will:
• acknowledge reports of unlawful, harmful, or policy-breaching content within two business days
• investigate and take appropriate action (which may include removal of content, suspension of the relevant Account, or referral to authorities) within a reasonable time
• comply with lawful removal notices issued under the Online Safety Act 2021 (Cth) and other applicable laws

Crowdify is not a publisher of User-generated content and does not endorse, verify, or guarantee the truth, accuracy, or lawfulness of any User-generated content.

Crowdify and its licensors own all rights, title, and interest in the Platform, including its software, branding, trade marks, designs, and content created by Crowdify. Nothing in these Terms transfers any of those rights to you.

You retain ownership of any content you submit to the Platform (including Event listings, community posts, photos, and descriptions). By submitting content, you grant Crowdify a worldwide, royalty-free, non-exclusive, sublicensable, transferable licence to use, host, copy, store, transmit, display, perform, publish, adapt, and distribute that content for the purposes of operating, promoting, and improving the Platform. This licence survives termination of your Account to the extent necessary to operate, archive, or comply with legal obligations.

You warrant that any content you submit does not infringe any third party's intellectual property, privacy, or publicity rights, and is not otherwise unlawful.

If you believe content on the Platform infringes your intellectual property rights, send a notice to legal@crowdify.com.au with:
• your full name, address, phone number, and email
• identification of the work you claim is infringed
• the URL or other reasonably sufficient location of the allegedly infringing material on the Platform
• a statement that you have a good faith belief that the use is not authorised by the rights holder, its agent, or the law
• a statement that the information in your notice is accurate and (under penalty of perjury, where applicable) that you are the rights holder or are authorised to act on its behalf
• your physical or electronic signature

Crowdify will acknowledge IP notices within 24 hours of receipt where reasonably possible, and will investigate and act within a reasonable time. Crowdify may forward your notice to the Account that posted the material. Repeat infringers will have their Accounts terminated.

This procedure operates as Crowdify's safe-harbour notification process under s 116AH of the Copyright Act 1968 (Cth) and as a courtesy DMCA-equivalent procedure for notices originating from the United States.

The Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth), "ACL") gives consumers a set of non-excludable guarantees, including that services must be supplied with due care and skill, be fit for any disclosed purpose, and be supplied within a reasonable time.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the ACL or any other law that cannot lawfully be excluded.

To the extent permitted by section 64A of the ACL (services not ordinarily acquired for personal, domestic, or household use), Crowdify's liability for breach of an ACL consumer guarantee in respect of its platform services is, at Crowdify's option, limited to:
• the resupply of those services, or
• the cost of resupply of those services.

This limitation does not apply where it would be unconscionable to rely on it, where the services are ordinarily acquired for personal, domestic, or household use, or where the law otherwise prohibits the limitation.

Subject to the consumer guarantees in section 20 and any other non-excludable rights, the Platform is provided "as is" and "as available". To the maximum extent permitted by law, Crowdify does not warrant that:
• the Platform will be uninterrupted, error-free, or free of viruses or other harmful components
• any Event will occur as planned, be delivered as advertised, or meet any expectation an Attendee may form
• any User information displayed on the Platform is accurate, current, or complete
• tickets, communities, or vendor listings will be available at any particular time or price
• Crowdify's anti-fraud, identity verification, content moderation, or trust scoring measures will detect or prevent every instance of fraud, misrepresentation, or harm

Crowdify holds public liability insurance for its own operations but does not insure any Event, any Organiser, any Attendee, any Vendor, or any community against any loss arising from Event delivery, Organiser conduct, or User-generated content.

Subject to section 20 (Australian Consumer Law) and any other non-excludable right:

(a) Crowdify is not liable for any loss arising from:
   • the cancellation, postponement, modification, or non-delivery of any Event
   • any act or omission of any Organiser, Attendee, Vendor, community admin, or other User
   • any injury, illness, property damage, loss, or other harm suffered at or in connection with any Event
   • any third-party service used by the Platform (including Stripe, Supabase, Vercel, Brevo, PostHog, FingerprintJS, and Twilio), and in particular any outage, error, breach, or failure of any such service
   • any inability to access the Platform during periods of scheduled or unscheduled downtime

(b) Crowdify's aggregate liability to any Attendee in respect of any Event-related claim is limited to the amount that Attendee paid through the Platform for the affected ticket or contribution.

(c) Crowdify's aggregate liability to any Organiser in respect of any claim is limited to the platform fees Crowdify earned from that Organiser's Events in the twelve months immediately preceding the claim.

(d) Crowdify is not liable for any indirect, consequential, special, exemplary, or punitive damages, including loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, or loss of goodwill, even if Crowdify has been advised of the possibility of such loss.

(e) Each Organiser indemnifies Crowdify against any claim, loss, expense, or damage (including legal costs on a full-indemnity basis) arising from or in connection with that Organiser's Event, that Organiser's content, or that Organiser's breach of these Terms.

You may terminate your Account at any time through your Account settings or by emailing hello@crowdify.com.au. Where you have outstanding obligations as an Organiser (including delivery of an upcoming Event, refund obligations, or chargeback exposure), termination may be deferred until those obligations are resolved.

Crowdify may suspend or terminate your Account at any time, with or without notice, where you:
• materially breach these Terms, the Acceptable Use Policy, the Organiser Agreement, or the Payout Policy
• present a fraud, chargeback, or safety risk
• receive an unusually high rate of refund or chargeback requests
• fail to deliver Events as described
• violate any applicable law

Termination does not affect any right or obligation that accrued before termination. Sections 14 (Chargebacks), 18 (Intellectual Property), 19 (IP Notices), 20 (ACL), 21 (Disclaimers), 22 (Limitation of Liability), 24 (Indemnity), 25 (Privacy), 26 (Communications), 27 (Disputes), 28 (Governing Law), and 30 (Miscellaneous) survive termination.

You agree to indemnify and hold harmless Crowdify, its officers, employees, contractors, and agents from and against any claim, loss, expense, or damage (including reasonable legal costs) arising from or connected with:
• your breach of these Terms or any incorporated policy
• your operation, delivery, or attendance of an Event
• your User-generated content
• your violation of any law, regulation, or third-party right
• any chargeback, refund, or financial penalty Crowdify incurs on your behalf

This indemnity does not apply to loss caused by Crowdify's own negligence, wilful misconduct, or breach of the ACL.

Crowdify collects, uses, and discloses personal information in accordance with the Privacy Policy and the Privacy Act 1988 (Cth), including the Australian Privacy Principles.

Where you are an Organiser, you will receive limited Attendee personal information for the purpose of Event management. You must not use that information for any purpose other than running the Event (including no marketing) unless the Attendee has given clear, specific consent to that other purpose. You must comply with the Privacy Act, the Spam Act 2003 (Cth), and all other applicable privacy and electronic-communications laws in respect of any contact you have with Attendees.

For full details — including the data we collect, the subprocessors we use, your rights, retention periods, and how to make a privacy complaint — see the Privacy Policy.

By creating an Account, you consent to receive:
• transactional communications relating to your Account, ticket purchases, contributions, payouts, Event updates from Organisers you have a ticket with, security alerts, and policy changes
• occasional service announcements (including major feature launches and policy changes)

We will only send you marketing communications (such as event recommendations, newsletters, or promotional offers) if you have opted in to marketing during signup or in your Account settings. You may withdraw marketing consent at any time by clicking the unsubscribe link in any marketing message or by updating your communication preferences in your Account.

We comply with the Spam Act 2003 (Cth): every marketing message identifies Crowdify as the sender, includes a working unsubscribe link, and is sent only with consent.

If you have a dispute with Crowdify, you agree to follow this process:

1. Internal complaint — send your complaint to hello@crowdify.com.au with a clear description of the issue. We will acknowledge within two business days and respond substantively within fifteen business days where reasonably possible.
2. Mediation — if the complaint is not resolved, either party may request mediation through a recognised Australian mediation service (such as the Dispute Settlement Centre of Victoria or the Resolution Institute). The parties will share the cost of mediation equally unless the mediator orders otherwise.
3. Court — if mediation does not resolve the dispute, either party may bring proceedings in the courts of Victoria, Australia.

This clause does not limit:
• your right to lodge a complaint with the Office of the Australian Information Commissioner about a privacy matter (see Privacy Policy)
• your right to lodge a complaint with the ACCC or a state or territory consumer-affairs regulator
• either party's right to seek urgent injunctive or equitable relief in any court of competent jurisdiction
• any other non-excludable right under Australian law

These Terms are governed by the laws of the State of Victoria, Australia. The parties submit to the non-exclusive jurisdiction of the courts of Victoria and the federal courts of Australia for any dispute that proceeds to litigation.

Section 67 of the Australian Consumer Law ensures that the ACL applies regardless of the choice of governing law where the supply has the relevant Australian connection.

Where you use the Crowdify iOS application:

(a) These Terms are between you and Crowdify, not between you and Apple Inc. or any Apple subsidiary ("Apple"). Crowdify, not Apple, is solely responsible for the iOS application and its content.

(b) Apple has no obligation to provide any maintenance or support in relation to the iOS application.

(c) If the iOS application fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price of the application (if any) to you. Apple has no other warranty obligation in respect of the iOS application; any further claim is the responsibility of Crowdify.

(d) Crowdify, not Apple, is responsible for addressing any claim by you or any third party relating to the iOS application or your use of it, including product liability claims, claims that the application fails to conform to any applicable legal or regulatory requirement, and claims under consumer-protection or similar legislation.

(e) Crowdify, not Apple, is responsible for the investigation, defence, settlement, and discharge of any intellectual-property claim concerning the iOS application.

(f) You represent and warrant that (i) you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country and (ii) you are not listed on any US Government list of prohibited or restricted parties.

(g) You acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms and that, upon your acceptance, Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

(h) Tickets, contributions to Crowdfunded Events, vendor bookings, and other purchases made through the iOS application are for goods and services delivered outside the app (in-person Events and related real-world experiences). They are not in-app purchases subject to Apple's In-App Purchase requirement.

Where you use the Crowdify Android application available through Google Play:
• Crowdify is responsible for the application and its content; Google is not
• You may delete your Account at any time through the Account settings in the application or at https://crowdify.com.au, and may request anonymous deletion through legal@crowdify.com.au
• Crowdify processes personal data as described in the Privacy Policy
• Purchases made through the Android application for in-person Events, vendor bookings, and other real-world services are not subject to Google Play's billing requirement

Crowdify is not liable for any delay or failure to perform any obligation under these Terms to the extent the delay or failure is caused by an event beyond Crowdify's reasonable control, including (without limitation) a fire, flood, earthquake, severe weather, pandemic, public-health order, war, civil unrest, strike, internet or hosting-provider outage, payment-network outage, government act, or court order.

Crowdify may update these Terms from time to time. Where the change is material — including any change to fees, refund rules, dispute resolution, or limitation of liability — Crowdify will:
• notify you by email at least 14 days before the change takes effect, or
• post a prominent notice on the Platform at least 14 days before the change takes effect

Material changes do not affect Events that have already been listed and started accepting purchases under the previous version of these Terms — those Events complete under the version in effect at the time of listing.

Continuing to use the Platform after the change takes effect is acceptance of the updated Terms. If you do not agree to a change, you may terminate your Account before the change takes effect.

Minor non-material changes (typos, clarifications, link updates) may be made without notice; the "Last Updated" date at the top of these Terms will be revised.

Entire agreement. These Terms (together with the incorporated policies) are the entire agreement between you and Crowdify in relation to the Platform and supersede any prior agreement, representation, or understanding.

Severability. If any provision of these Terms is held by a court to be invalid, illegal, or unenforceable, the remainder continues in full force.

No waiver. A failure or delay by Crowdify in exercising any right does not waive that right.

Assignment. You may not assign your Account or any right under these Terms without our prior written consent. Crowdify may assign, novate, or transfer its rights and obligations under these Terms to an affiliate or to a successor in connection with a sale of business, merger, acquisition, or restructure, on notice to you.

No agency. Nothing in these Terms creates an employer-employee, agency, partnership, joint-venture, or franchise relationship between you and Crowdify.

Notices. Crowdify may give notice to you by email to the address linked to your Account or by an in-Platform message. You may give notice to Crowdify at legal@crowdify.com.au.

Crowdify Pty Ltd
ABN 47 692 719 305
Australia

General support and ticket questions: hello@crowdify.com.au
Privacy enquiries and data-rights requests: privacy@crowdify.com.au
Legal notices, intellectual-property notices, and disputes: legal@crowdify.com.au
Vendor and partnership enquiries: partnerships@crowdify.com.au